Terms & Conditions

Last Updated: March 5, 2025

Welcome to Birthday Concierge! By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before booking or engaging with our services.

1. Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

Birthday Concierge specializes in event planning services, including but not limited to:

• Venue selection and bookings
• Private dining and catering coordination
• Themed event design and decor
• Entertainment and vendor management
• Custom birthday experiences

All services are subject to availability, and we reserve the right to modify or discontinue any service at our discretion.

3. Booking & Payments

• To secure our services, a deposit may be required at the time of booking.
• Full payment terms will be outlined in your service agreement or invoice.
• Payments are processed securely through third-party providers, and we do not store your financial details.
• Late payments may result in additional fees or cancellation of services.

4. Cancellations & Refunds

• Cancellation policies vary based on the service booked and will be outlined in your agreement.
• Deposits and payments for birthday planning services are generally non-refundable unless otherwise stated.
• In case of unforeseen circumstances, we will work with you to reschedule or adjust your event where possible if permissible by the venue and venue vendors.

5. Client Responsibilities

• You agree to provide accurate information regarding your event needs and preferences.
• You are responsible for obtaining any necessary permits or approvals required for your event.
• Any damages to a venue, rental items, or vendor property caused by you or your guests will be your responsibility.

6. Vendor & Third-Party Services

• We work with a network of trusted vendors to deliver high-quality services.
• While we facilitate vendor coordination, each vendor operates independently and is responsible for their own services.
• We are not liable for any disputes or service failures caused by third-party vendors.

7. Liability & Disclaimers

• We strive to provide exceptional services, but we cannot guarantee that every event will be free of unforeseen issues.
• We are not responsible for any personal injuries, property damage, or losses occurring at an event.
• We are not liable for delays or cancellations due to factors beyond our control, including weather, vendor cancellations, or venue restrictions.

8. Intellectual Property

• All content, branding, and materials on our website are the property of Birthday Concierge and may not be copied or used without permission.

9. Privacy & Data Protection

• Your personal information is handled in accordance with our Privacy Policy

10. Changes to Terms & Conditions

• We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website with the updated date.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

📧 elias@birthdayconcierge.com

By using our services, you agree to abide by these Terms and Conditions.